Effective Date: 01.01.2025

1. Introduction

Welcome to [https://www.mammassugar.com/] (the “Website”). This Website is owned and operated by Mamma’s Sugar Ltd. (“we,” “us,” or “our”). We value your privacy and strive to protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

If you have any questions about this Privacy Policy, please contact us at:
Email: gm@mammassugar.com

2. Data We Collect

1. Personal Information: We may collect personal data you voluntarily provide to us, such as your name, email address, phone number, postal address, and payment information when you place orders or sign up for our mailing list.
2. Usage Data: We automatically collect certain data when you visit our Website, such as your IP address, browser type, referring/exit pages, and other analytical information to help us understand how users engage with our site.
3. Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our Website. These may include session cookies, persistent cookies, and third-party cookies for analytics and advertising purposes.

3. How We Use Your Data

We process your personal data for the following reasons:

• To Fulfill Orders: To process transactions, arrange shipping or pickup, and handle any returns or refunds.
• Customer Support: To respond to your inquiries, provide information, and address any concerns.
• Marketing and Promotions: To send you promotional emails, newsletters, or other information we believe may interest you, if you have consented to receive such communications.
• Analytics: To analyze Website usage, improve our services, and enhance user experience.

4. Legal Bases for Processing

We rely on one or more of the following legal bases when processing your personal data:

• Your consent (e.g., subscribing to our newsletter).
• Contractual necessity (e.g., fulfilling an order you placed).
• Legitimate interests (e.g., maintaining the security of our Website, fraud prevention, or improving our services).
• Compliance with legal obligations (e.g., keeping records for tax or customs purposes).

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party vendors that help us operate the Website and conduct our business (e.g., payment processors, analytics providers, shipping carriers).
• Legal Requirements: We may disclose personal data if required to do so by law or if we believe such action is necessary to comply with legal obligations or protect our rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. The specific duration depends on the type of data and the reason we collected it.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain circumstances.
• Restriction of Processing: Request restriction on the processing of your data.
• Data Portability: Receive your personal data in a commonly used and machine-readable format.
• Objection: Object to processing your personal data, particularly for marketing purposes.

To exercise any of these rights, please contact us at gm@mammassugar.com. We may require verification of your identity before responding to your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no transmission of data over the internet or electronic storage system can be guaranteed 100% secure.

9. International Data Transfers

If we transfer your personal data outside the European Economic Area, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, in compliance with GDPR.

10. Children’s Privacy

Our Website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child under the age of 16 has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

• Email: gm@mammassugar.com